Privacy Policy

1. About this policy

This Privacy Policy explains how Oceanground Ventures Inc., doing business as Cape Breton AI Automation (“CBAI,” “we,” “us,” or “our”), collects, uses, and protects your personal information when you visit our website at cbai.ca (the “Site”) or engage with our services. We are committed to complying with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information we collect

Information you provide to us

• Contact information: name, email address, phone number, business name, and website when you submit our contact form or book a consultation
• Inquiry details: the description of your business needs or questions you share with us
• Service engagement information: project details, business data, and other information necessary to deliver our services under a service agreement

Information collected automatically

• Usage data: pages visited, time spent on the Site, referring URLs, and browser type
• Device information: operating system, screen resolution, and device type
• Cookies and analytics: we use essential cookies to ensure the Site functions properly. We also use Google Analytics, which collects anonymized usage data (pages visited, session duration, geographic region, device and browser type) through cookies. Google Analytics data is processed by Google LLC in accordance with their privacy policy. We do not use advertising or retargeting cookies.

3. How we use your information

We use the information we collect to:

• Respond to your inquiries and consultation requests
• Deliver and improve our services
• Communicate with you about your project or engagement
• Maintain and improve the Site
• Comply with legal obligations

We will not use your information for purposes beyond what is described here without your consent.

4. When we share your information

We do not sell your personal information. We may share your information only in these circumstances:

• Service providers: with trusted third-party tools we use to operate the Site and deliver services (e.g., hosting, email, scheduling, analytics). These providers are bound by their own privacy obligations and only receive the information necessary to perform their function.
• Legal requirements: when required by law, regulation, legal process, or enforceable governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We would notify you before your information becomes subject to a different privacy policy.

5. AI-powered services

Some of our services involve AI-powered tools such as voice agents, chatbots, and workflow automation. When these tools interact with your customers or team:

• We process conversation data (text transcripts, form submissions, scheduling requests) as needed to deliver the service
• We do not record audio calls unless specifically agreed to in your service agreement, with appropriate disclosure to callers
• Data processed by AI tools is used only for the purpose of delivering the agreed-upon service
• Specific data handling terms for AI-powered services are outlined in the applicable service agreement

6. Data retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Contact form submissions and inquiry details are retained for the duration of our business relationship and a reasonable period afterward. You may request deletion of your data at any time.

7. Data security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These include encryption in transit, secure hosting, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Withdraw consent for any processing that is based on your consent
• Request deletion of your personal information, subject to legal and contractual obligations
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, contact us using the details below.

9. Children’s privacy

The Site and our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

11. Contact

If you have questions about this policy or how we handle your personal information, contact us at: